At Jinaaya, we prioritize the satisfaction of our customers and strive to provide them with the best products and services. Please read our Returns & Cancellation Policy below:
We do not accept returns for any products unless they are defective or damaged. Once an order is placed and delivered, it is considered final and non-returnable. We encourage customers to carefully review all product details, specifications, and sizes before making a purchase.
In the unlikely event that you receive a defective or damaged product, please inform us within 24 hours. We require customers to report any defects or damages within 7 working days from the date of delivery. Our customer support team will guide you through the process of resolving the issue.
To report a defective or damaged product, please contact our customer support team with detailed information and supporting evidence, such as clear photographs or videos illustrating the defect or damage. Our team will assess the situation and provide appropriate assistance, which may include arranging for a replacement.
We do not accept cancellations once an order is placed and confirmed. Once the order is processed, it cannot be cancelled or modified. We recommend reviewing your order carefully before finalizing the purchase.
We take utmost care to ensure that our products meet high-quality standards. Before shipping, all products undergo thorough quality checks to minimize the possibility of defects or damages. However, if you receive a defective or damaged product, we will promptly address the issue in accordance with our policy.
Our dedicated customer support team is available to assist you with any queries or concerns regarding our Returns & Cancellation Policy. Please feel free to reach out to us through the provided contact channels, and we will be happy to assist you.
Please note that this Returns & Cancellation Policy is specific to Jinaaya and may differ from other B2B websites. We appreciate your understanding of our policy, as it allows us to maintain the quality and integrity of our products and services.