Frequently asked question

You can shop our products either through our website or our WhatsApp shop. You can also visit our physical shop located at 517-518 Aadarsh Market, Ring Road, Surat

We offer a variety of products including Kurtis, Kurta Sets, 3-piece suits, and Co-ord sets. We are also a manufacturer of western wear like tops, dresses and jumpsuits

For inhand experience of our products, you can visit our shop

We do not have a minimum order quantity (MOQ) requirement, but we do have a minimum order value (MOV) of 10,000 RS. This means you can place an order for any quantity as long as it meets the specified minimum value.
Pick and choose any design, any size, any color of your choice.

Yes, we provide customization and private labeling options for our products. You can personalize your orders to align with your specific requirements and branding.

To place an order on our website, simply follow these steps:

1. Browse our product catalog and select the items you wish to purchase.
2. Add the selected items to your cart by clicking the "Add to Cart" button.
3. Review the items in your cart and make any necessary modifications.
4. Proceed to the checkout page by clicking on the "Checkout" button.
5. Fill in the required shipping and billing information accurately.
6. Select your preferred payment method and provide the necessary details.
7. Double-check your order summary, including the items, quantities, and total cost.
8. Once you are satisfied with the order details, click the "Place Order" button to confirm your purchase.
9. You will receive an order confirmation with the details of your purchase via email.
10. Sit back and relax while we process and ship your order to the specified delivery address.

We accept multiple payment methods, including Cheque, UPI, Debit card, Credit card, NEFT, and Cash. You can choose the payment option that is most convenient for you during the checkout process.

We have partnered with various shipping carriers to offer flexible shipping options. If you have a preferred shipping partner, we can accommodate that as well. Please note that the product will be dispatched within 72 hours of placing the order, and the delivery time will depend on the shipping method and destination.

Yes, we offer international shipping services. We can deliver our products to customers located outside of our domestic region. Please note that international shipping may be subject to additional charges. Feel free to contact our customer support team for more information regarding international shipping options and related details.

Yes, once your order has been shipped, you will receive a tracking number or a tracking link via email or SMS. You can use this tracking information to monitor the progress of your order and know its current location during transit. For transport shipping, you will have to track your parcel with the help of the transport customer care numbers.

We do not have return and exchange policy. We recommend reviewing the product details, specifications, and size guides carefully before making a purchase decision. If you have any specific concerns or questions about a product, please reach out to our customer support team, and they will be happy to assist you prior to your purchase.

Unfortunately, we do not offer additional discounts for bulk orders as our prices are already set at factory rates. We strive to provide competitive pricing to all our customers, regardless of the order size. Rest assured that you will receive quality products at affordable prices when placing bulk orders with us.

Yes, we have a dedicated customer support team to assist you with any inquiries or concerns. You can reach our customer support team at the following contact numbers: +91 8866220966 and +91 9040030054.

Avoid using bleach or harsh chemicals that may damage the fabric.If using a washing machine, use a gentle or delicate cycle.Machine or hand wash the cotton kurtis in cold or lukewarm water.

To contact our company for further inquiries or assistance, please feel free to reach out to our Customer Relationship Management (CRM) team. You can contact us at the following phone numbers: +91 8866220966 or +91 9040030054. Our CRM team will be happy to assist you with any questions, concerns, or support you may need regarding our products, services, or any other related matters. Don't hesitate to give us a call!

Yes, we offer Cash on Delivery (COD) as a payment option for your convenience. You can choose to pay in cash at the time of product delivery.

Yes, you can make changes to your order within 24 hours as long as it is still in the quality control (QC) phase. If you need to modify your order during this time, please contact our customer support team immediately with your order details. They will assist you in making the necessary changes and ensure that your order is updated accordingly. Please note that once the QC phase is completed, changes to the order may not be possible.

No, Jinaaya does not own stores outside of Surat. Our operations are currently based solely in Surat.
Address: Shop No. 517, 518, Adarsh-2 Market, Ring Rd, Moti Begumwadi, Begampura, Surat, Gujarat

Yes, we do offer a video calling facility to assist our customers. However, video calls are subject to appointment. To schedule a video call with our team, please reach out to our customer support and provide your preferred date and time for the call. We will do our best to accommodate your request.

Yes, it is safe to use your credit card for payments on our website. We prioritize the security of our customers' personal and financial information.

If you encounter any defect or issue with a product from Jinaaya, please inform us within 24 hours. We have a policy in place to replace the product within 7 days of delivery. Contact our customer support team and provide details of the defect or issue for prompt assistance and resolution.