At Jinaaya, we strive to provide you with the highest quality products and exceptional customer service. To maintain transparency and manage expectations, please review our Return and Exchange Policy below:
Please note that we do not accept returns or exchanges for any products. Once a purchase is made, it is considered final and non-returnable. We encourage customers to carefully review product details, specifications, and sizing information before placing an order.
We take utmost care to ensure that our products meet stringent quality standards. Prior to shipping, all products undergo thorough quality checks to minimize the likelihood of any defects or discrepancies. However, if you receive a damaged or defective product, please refer to our Defect/Issue Reporting Policy for assistance.
In the rare event that you receive a damaged or defective product, we request you to report the issue within 24 hours. Please reach out to our customer support team to inform us about the defect or issue. Our team will assist you in resolving the matter through exchange of product within 7 working days.
When reporting a defect or issue, please provide detailed information and supporting evidence, such as clear photographs or videos showcasing the problem. This will aid us in accurately assessing the situation and expediting the resolution process.
Our non-return and non-exchange policy applies to all products, including bulk orders. We advise customers to thoroughly inspect the products upon delivery and contact us immediately if there are any concerns.
Should you have any questions or require further clarification regarding our Return and Exchange Policy, our dedicated customer support team is available to assist you. Feel free to contact us through the provided contact channels, and we will be happy to address your concerns to the best of our ability.
Please note that this Return and Exchange Policy is specific to Jinaaya and may vary from other B2B websites. We recommend carefully reviewing the policies stated on our website and seeking clarification if needed before making a purchase.
We appreciate your understanding of our Return and Exchange Policy, which allows us to focus on delivering exceptional products and services to our valued customers. Your satisfaction is our priority, and we are committed to resolving any issues promptly and to the best of our ability.