Thank you for choosing Jinaaya as your preferred B2B textile provider. We are pleased to offer reliable and efficient shipping services to customers both within India and internationally. Please familiarize yourself with our shipping policy below:
We provide shipping services across India as well as to international destinations. Whether you are located within India or outside, we strive to ensure your orders are delivered to your desired location.
We have partnered with trusted shipping carriers to ensure timely and secure delivery of your orders. The specific carrier and shipping method may vary depending on factors such as your location, order size, and shipping preferences. Rest assured, we select the most suitable and reliable shipping option for each order.
We understand the importance of prompt delivery. Our team works diligently to process and dispatch your orders within 72 hours (excluding weekends and public holidays) from the time the order is placed. Please note that the actual delivery time may vary based on factors such as the destination, shipping method, customs clearance (for international orders), and unforeseen circumstances beyond our control. We strive to provide you with estimated delivery timelines during the checkout process.
Shipping charges are calculated based on various factors, including the weight of the package, shipping destination, and the shipping method selected. The shipping charges will be displayed at the time of checkout, allowing you to review and confirm the total cost of your order, including shipping fees.
For your convenience, we provide order tracking services. Once your order is dispatched, we will provide you with a tracking number and the necessary details to track the progress of your shipment. You can use this information to monitor the status of your order and estimate the expected delivery date.
For international orders, please note that customs duties, taxes, and any additional fees imposed by the destination country are the responsibility of the recipient. These charges are not included in the product or shipping prices and may vary based on the customs policies of the destination country. We recommend familiarizing yourself with the customs regulations of your country to ensure a smooth customs clearance process.
To ensure a seamless delivery experience, please provide accurate and complete shipping address details during the checkout process. We encourage you to review your order confirmation carefully to verify the accuracy of the shipping information provided. Jinaaya is not responsible for any delays or additional charges incurred due to incorrect or incomplete address details.
While we strive to ensure timely and smooth delivery, unforeseen circumstances such as natural disasters, transportation delays, or other external factors beyond our control may occasionally impact delivery times. In such cases, we will make every effort to communicate any delays and work towards resolving the issue promptly.
Should you have any questions or require assistance regarding shipping-related inquiries, our customer support team is available to assist you. Please reach out to us through the provided contact channels, and we will be happy to address your concerns.
At Jinaaya, we are committed to providing a positive shipping experience, ensuring that your orders reach you in a timely manner and in excellent condition. We appreciate your trust in our services and look forward to serving you with our quality products and reliable shipping solutions.